At Spromo.us, your satisfaction is important to us. If you’re not happy with your purchase, we’re here to help.

1. Returns

We accept returns on eligible items within 14 days of delivery. To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition with tags attached

• You must provide proof of purchase (order number or receipt)

• Clearance or final sale items cannot be returned unless defective

To initiate a return, email us at support@spromo.us with your order number and reason for return.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days

• Shipping costs are non-refundable, unless the item arrived damaged or we made an error

3. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

4. Damaged or Incorrect Items

If you received the wrong item or it arrived damaged, please contact us within 3 days of delivery at support@spromo.us. Include a photo of the issue, and we’ll make it right at no extra cost to you.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service, as we are not responsible for lost returns

Contact Us

For any refund-related questions, email us at:
 support@spromo.us